FAQ

W·ROSADO ships all online orders via Fedex, our rates are as follows:

Within the Continental United States
- Next Day $55

International
- Flat rate $95

You may get an estimated delivery date once your selection is in your basket.

W·ROSADO online orders may be delivered via Fedex to the following countries:
- USA
- CANADA
- EUROPE: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Sweden, Spain, United Kingdom
- CHINA
- JAPAN

You may get an estimated delivery date once your selection is in your basket.

If you do not see your country on our list, or should you have any shipping questions or concerns please send an email to inquiries@wrosado.com

Online purchases may be shipped in the 50 US states, we have a concise list of countries that we ship to outside of the United States. If you would like to make a purchase and you do not see your country listed, please contact us at inquiries@wrosado.com and we will have a sales representative contact you to complete your purchase. Unfortunately we cannot ship to PO boxes or APO addresses.

Remounting pearls on rings, earrings, pendants, and brooches.

Please contact us via phone, 212-243-3234, Monday-Friday 10am-6pm EST, or inquiries@wrosado.com. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information. You may also order over the phone by calling 212-243-3234.

Ordering on wrosado.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Bag” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information. You may also order over the phone by calling 212-243-3234.

wrosado.com currently accepts all major credit cards. For information on alternate payment methods please contact customer service at inquiries@wrosado.com.

When viewing a product on wrosado.com, you can click “Stockists” to find an authorized retailer. Please note that the availability of products are subject to change. To confirm that the product is still available at your preferred store, please contact the retailer directly.

Yes, it is safe to order on wrosado.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

wrosado.com is currently registered to collect sales tax in every state in the U.S. that imposes a sales tax. Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination.

The terms contained herein are subject to change as taxation regulations continue to evolve. wrosado.com continuously monitors state and local tax laws to ensure compliance.

Customer Requirements under Applicable Law

Customer shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence. Your purchase may be subject to use tax unless it’s specifically exempt from taxation. For any purchase which wrosado.com does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.

Yes W.ROSADO invites you to express yourself with a customized gift message to accompany your purchase at checkout. The message, enclosed in a white envelope, will arrive with your package. We reserve the right to withhold or refuse acceptance of any order for personalize products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing product is correct. In addition, orders for personalize products cannot be canceled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these conditions of sale.

wrosado.com features a limited but extensive collection of W.ROSADO merchandise for online shopping. We continually add to our online merchandise offerings.

For assistance with engagement rings, please call 212-243-3234 or you may request to speak with one of our diamond experts via inquiries@wrosado.com. As a complimentary service, a wrosado.com representative will contact you to answer any questions that you may have. To set up a diamond consultation, please click here.

Yes. W.ROSADO has authorized retail partners. Please see “Stockists” for our list of authorized retailers.

Prices on wrosado.com are subject to change without notice. Please expect to be charged the price for the wrosado.com merchandise you buy as it is listed on the day of purchase.

To return an item, please send an email to returns@wrosado.com

Please include:
Order number which can be found in order confirmation email or under your account in “Your Orders” section.

Reason for return.
You have up to 14 business days after receiving your order to submit your return request. Our in-house team will assess the request (based on return eligibility).

Prepare your return parcel
Include regional packaging and materials our carrier will pick up your package at a date and time that suits you directly to the address mentioned when you return by mail.

Receive your refund
Once your item is received, please allow 5 business days for processing and review. Once approved, you will receive an email confirmation. The refund will be validated after receipt and verification of the item. Your refund will then take place within 2 to 3 days. Any damaged item cannot be the subject a refund. To recall any personalized item cannot be the subject of a refund or an exchange.

At wrosado.com, we are committed to you enjoying your purchase. In order to exchange the item you purchase, we will have to refund your first order. Indeed, each item has a unique number, therefore we are obliged to re-edit an invoice and thus make a new payment.